bajix Privacy Policy
A complete description of how your personal information is collected, stored, used, and kept secure on the bajix platform — presented here in full.
Introduction and Overview
bajix ("we", "our", "platform") operates a trusted online betting and casino service for users in Bangladesh. We take your personal privacy very seriously. This privacy policy document has been prepared in accordance with the Bangladesh Information and Communication Technology Act and international best practices for data protection.
By using the bajix website or services, you are considered to have agreed to the terms set out in this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us at [email protected].
Data Collection — What Information We Collect
bajix collects only the information necessary to provide our services, manage accounts, and ensure secure transactions. The following types of information may be collected:
Identity Information
Name, date of birth, national identity card number (for identity verification), and contact address provided at registration. This information is used to confirm your identity and keep your account secure.
Contact Information
Email address and mobile number, used for account verification, password recovery, and sending important notifications. We do not send unsolicited promotional messages.
Financial Transaction Information
Records of deposits and withdrawals, partial information relating to payment methods (bKash, Nagad, Rocket, Upay), and transaction timestamps. Full PINs or passwords are never stored.
Technical Information
IP address, browser type, device identifier, operating system, and usage patterns on the site. This information helps maintain platform security and detect fraudulent activity.
Gaming Activity Information
Your betting history, preferred games, bonus usage records, and session duration. This information is used to provide a personalised experience and ensure responsible gaming.
Communication Records
Records of live chat conversations and email correspondence, retained for a specified period for customer service improvement, dispute resolution, and account verification.
Use of Data — How It Is Used
bajix uses collected information only for specific and legitimate purposes. We never sell your information to third parties without your permission.
- Account Management: To complete registration, login, password recovery, and account verification processes.
- Service Delivery: To process bets, casino games, sports betting, and financial transactions.
- Security: To prevent fraudulent transactions, multiple accounts, and cyber attacks.
- Legal Obligations: To comply with Anti-Money Laundering (AML) regulations and respond to requests from regulatory authorities.
- Customer Support: To resolve your issues, handle complaints, and provide 24/7 support.
- Responsible Gaming: To identify patterns of excessive gaming and provide you with support.
- Product Development: To analyse and improve platform usability and the gaming experience.
- Communications: To send important updates, security alerts, and account-related notifications.
Data Sharing — With Whom and When
bajix is committed to protecting the privacy of your personal information. However, in certain specific circumstances, limited information may be shared with specific third parties:
Payment Providers
Only the information necessary to complete transactions is shared with payment processors such as bKash, Nagad, Rocket, and Upay.
Legal Authorities
Information may be provided as required to comply with legitimate requests from Bangladeshi law enforcement agencies or court orders.
Technology Partners
Cloud service providers, security verification services, and analytics tool providers used to operate the platform may process limited information under strict confidentiality agreements.
What We Never Do
bajix never sells your personal information to advertising companies or other businesses. Your information is used only for the specific purposes listed above, and a minimum data principle is followed when providing information to third parties.
Cookies and Tracking Technologies
The bajix website uses cookies and similar technologies to improve your browsing experience and maintain platform security.
Essential Cookies
These cookies are essential for maintaining login sessions, security verification, and the core functions of the platform. Disabling them will prevent the site from working properly.
Analytical Cookies
Information about which pages are visited most, where issues occur, and how users navigate is collected and used to improve the quality of the platform.
Preference Cookies
These cookies are used to remember your language, display settings, and other personal preferences, so you do not have to reconfigure them each time you log in.
Security Cookies
These cookies play an important role in detecting suspicious login attempts, unusual activity from multiple devices, and potential fraud.
Managing Cookies
You can delete or disable cookies from your browser settings. Please note that disabling essential cookies may cause issues with logging in to your bajix account or completing transactions.
Data Security Measures
bajix has adopted industry-leading technical and procedural measures to keep your information secure.
🔐 SSL/TLS Encryption
All data transmitted through our website and app is protected by 256-bit SSL/TLS encryption technology, preventing any third party from reading the data in transit.
🗄️ Secure Database
User information is stored in encrypted databases. Passwords are never stored directly — only one-way hashes are kept.
👁️ Monitoring and Detection
An automated security monitoring system operates around the clock to detect suspicious activity, unusual login attempts, and potential data breaches.
🛡️ Access Control
Only authorised staff may access user information for specific required purposes. All access is logged and regularly audited.
Data Retention Period
bajix retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements.
- Account Information: For the duration the account is active and for a set period after closure as required by law.
- Financial Transaction Records: Retention for the period required by Anti-Money Laundering regulations is mandatory.
- Customer Support Communications: For the period necessary after issue resolution to improve service quality and for dispute resolution.
- Technical Logs: Short-term for security analysis — generally up to 90 days.
- Deletion Requests: Information that is not required to be kept beyond legal obligations will be deleted upon your request.
Your Rights and Choices
As a bajix user, you have important rights over your own information. We respect these rights and help you exercise them.
📋 Right to Access
You have the right to know what information we hold about you. You can request access to your information through our support team.
✏️ Right to Correction
If any of your information is incorrect or incomplete, you have the right to request that it be corrected.
🗑️ Right to Deletion
In certain circumstances (such as after account closure), you have the right to request deletion of your information, provided there are no legal obligations requiring its retention.
🚫 Right to Restrict Processing
The right to object to or restrict certain types of data processing applies in some cases.
📤 Right to Data Portability
You have the right to request information that you have provided yourself in a structured format.
📵 Right to Opt Out of Marketing
You have the right to remove yourself from receiving promotional emails or notifications at any time.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within a reasonable time.
Protection of Minors
bajix strictly provides services to those aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian suspects that their child has created an account on bajix, please contact us immediately at [email protected].
Policy Changes and Updates
bajix reserves the right to update this privacy policy as needed. For any significant changes, we will take the following steps:
- The updated policy will be published on the website with the date of the update.
- For significant changes, a notification will be sent to the registered email address.
- Continued use of the platform after any change will be considered as consent to the new policy.
- If you object to any change, you may request account closure.
Key Points of the Privacy Policy
Data Minimisation Principle
Only information essential for the service is collected. Unnecessary information is not requested.
Transparency
What information we collect, why we collect it, and how we use it — all of this is communicated clearly.
User Control
Every user has the right to view, correct, or delete their own information.
Strong Protection
Information is kept secure with SSL encryption, secure databases, and automated monitoring.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. bajix's data protection team is ready to answer all your questions.
Privacy Support
Contact our support team to request access to, correction of, or deletion of your information.
Email: [email protected] | Live Chat: Active 24/7 in Bengali
Related Policies
To learn more, visit the Terms & Conditions and Responsible Gaming pages.
Frequently Asked Questions
Visit the FAQ page for answers to common questions about bajix.