Frequently Asked Questions
bajix FAQ — Answers to All Your Questions
Simple, straightforward answers to the most frequently asked questions from Bangladeshi players about accounts, deposits and withdrawals, bonuses, games, and security.
Welcome to bajix. On this page we have organised the most common questions from Bangladeshi players into five categories — from account registration to bKash or Nagad transactions, bonus terms, cricket betting and slot game rules, and responsible gaming. If you cannot find your question, ask our 24/7 Bengali live chat.
👤 Account and Registration
Account and Registration
The most frequently asked questions from new players about joining bajix.
To open an account at bajix, you will need an active mobile number, a valid email address, and your National ID card or passport details for identity verification. The registration process is conducted entirely in Bengali and can be completed in just a few minutes.
bajix is only for individuals aged 21 and above. You will need to confirm your age when opening an account, and it may be verified again during identity verification. Accounts belonging to underage users are closed immediately.
No, only one bajix account is allowed per person. Attempting to create multiple accounts using the same mobile number, the same bank account, or the same device is against the rules and risks all accounts being cancelled.
Use the "Forgot your password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you need further help, contact bajix live chat support.
Go to the "Verification" section in your account dashboard and upload photos of the front and back of your National ID card or passport. Verification is usually completed within 24 hours. Once verified, your withdrawal limit increases and your account is fully secured.
💳 Deposits and Withdrawals
Deposits and Withdrawals
Common questions about all payment methods and transaction times, including bKash, Nagad, Rocket, and Upay.
Deposits from bKash to bajix are nearly instant — funds are typically added to your account within a few seconds to 2 minutes. You will receive an SMS notification once the deposit is confirmed. If there is any delay, contact live chat with your transaction ID.
The minimum deposit amount at bajix is ৳500 (for all methods). For withdrawals, a minimum of ৳800 must be withdrawn. Maintain these amounts for a successful transaction. Transactions below these amounts cannot be processed.
Withdrawals from bajix to Nagad are usually completed within 15 minutes to 2 hours. Processing begins after the withdrawal request is submitted, and once verification is complete, the funds arrive in your Nagad account. During busy periods, it may take slightly longer.
bajix currently accepts four mobile financial services (MFS): bKash, Nagad, Rocket, and Upay. These are the most popular digital payment methods in Bangladesh, so transactions can be made easily from anywhere.
bajix itself does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) may deduct their own service charges. Contact your MFS provider directly regarding those charges.
Yes, the basic process is the same. Select your preferred payment method from the bajix dashboard, send the specified amount to the merchant number provided by bajix, and submit the transaction ID. Your account balance will be updated within a few minutes.
🎮 Games and How to Play
Games and How to Play
Common questions about cricket betting, slots, live casino, and mobile gaming.
Go to the cricket betting section at bajix and find the BPL match. You can bet both before the match starts and during live play. To place a bet, select a market (match winner, total runs, wickets, etc.), enter the amount, and confirm. Odds may change before the bet is confirmed, so review carefully.
No, bajix is a fully browser-based platform. You can play slot games directly from your mobile or tablet browser without downloading any separate app. It works well on both Android and iOS. All you need is a stable internet connection.
RTP (Return to Player) is the theoretical percentage that a game returns to players over the long term. All games on bajix are developed by reputable game providers (such as PG Soft, Pragmatic Play, JILI, Spribe), ensuring fair play. To find the RTP of a specific game, check that game's information section.
Yes. Live dealer games from world-class providers including Evolution Gaming and Ezugi are available in the bajix live casino section. Play Baccarat, Roulette, Blackjack, and Teen Patti with real dealers via live video streaming in real time.
Yes, live in-play betting is available at bajix during IPL, T20 World Cup, ICC tournaments, and BPL. Odds change as the match progresses and ball-by-ball betting opportunities are available. Markets may lock before a match begins, so place your bets on time.
🎁 Bonuses and Promotions
Bonuses and Promotions
All questions about the welcome bonus, wagering requirements, cashback, and the VIP program.
The bajix welcome bonus is a 100% first deposit bonus — up to a maximum of ৳15,000. This means if you deposit ৳10,000, you will receive an additional ৳10,000 as a bonus, bringing your total balance to ৳20,000. Before withdrawing, you must complete wagering of 10 times the total balance (deposit + bonus).
A 10x wagering requirement means you must bet 10 times the combined total of your deposit and bonus before withdrawing. Example: if you deposit ৳5,000, you receive ৳5,000 as a bonus. Once you complete a total of ৳10,000 × 10 = ৳100,000 in bets, the bonus becomes withdrawable.
The bajix VIP program has three tiers — Bronze, Silver, and Gold. Bronze members receive up to 0.5% cashback per week; Silver members receive up to 1.0%; and Gold members receive up to 1.5% cashback. The more you play, the higher the tier you can advance to over time.
In general, bonuses can be used on slots, casino games, and some sports markets. However, the contribution from specific games or markets may vary depending on the terms of the particular bonus. Before claiming a bonus, read the full details for that bonus on the bajix terms and conditions page.
Yes, bajix regularly organises various promotions, leaderboard challenges, and special tournaments. Cricket betting promotions during BPL or IPL season and special slot game events are common. Check the bajix promotions page regularly for the latest offers.
🔒 Safety and Responsible Gaming
Safety and Responsible Gaming
All questions about protecting your information, self-exclusion, and responsible play.
bajix uses SSL encryption technology to keep all transactions and personal information secure. Your data is never sold to third parties. For more details, read our privacy policy.
Yes. All games on bajix are developed by trusted and internationally recognised game developers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming). These providers' games use Provably Fair or RNG (Random Number Generator) technology, which ensures every result is completely unbiased.
Some warning signs: betting more to recover losses, playing with money needed for essential expenses, being unable to stop playing, and it affecting your family or work. If this sounds familiar, visit the bajix responsible gaming page or contact our support directly.
Yes. bajix offers deposit limits, session time limits, and self-exclusion as responsible gaming tools. You can set these yourself from your account settings. For further help, visit our responsible gaming page.
The bajix support team is available 24 hours a day, 7 days a week in Bengali via live chat. You will find the live chat button on any page of the website. To contact us by email, write to [email protected].
Still have questions?
Get in touch with support
Our Bengali-speaking support team is with you 24/7. Get instant answers via live chat or ask your question in detail by email.
Email: [email protected]